I’ll never forget a phrase that one of my former bosses said to me one day, it stuck with me because it is so true.  He had just been on the phone with a store seeking their help in purchasing something, and it was like pulling teethe to get someone who treated him with the respect he deserved as a customer who had given this company good business in the past.  He was talked down to, put on hold for an incredible period of time, and finally, hung up the phone in disgust.  He, my senior by a number of years, looked across the room at me and said “you know, there was a time when the customer was always right…even if you were wrong, you were right”.

My former bosses’ comment was the first thing that I thought of when I turned the pages and became captivated by the book “The Celebrity Experience”, with the subtitle “Insider Secrets to Delivering Red-Carpet Customer Service”.  Can you see where I’m going with this?  Or better yet, can you see where the author, Donna Cutting, is taking us?

Through her gifted story-telling style of writing, Donna shares how, with the right outlook, a can-do attitude, and a bit of creativity, you can make your customers and clients feel so special that it’s the next best thing to being a celebrity walking down the red carpet, pampered and loved.

This is a book that you will find hard to put down, it hits home because it is so true, and if you own a business, you will feel so inspired, ready to apply the things that you have learned.  Not only will you feel good making others feel good by applying the principles in this book, but you might just find that by treating your customers and clients the way they deserve to be treated, your business will flourish and grow…in fact, I guarantee you will!  Happy you, happy clients, sounds like a wonderful formula for success!

I am sincerely excited about this book, and know you will love it.  If you would like to read other reviews, visit the link to the book above, and also please visit the following sites that are taking part in “The Celebrity Experience” blog tour this week, some have interviews with Donna Cutting, and others may have book excerpts:

Wendy Piersall / CEO of Sparkplugging, hosted a guest blog by Donna about how to be a A-list customer.
Heidi Richards/founder of WECAI and WE Magazine for Women Blog
Dawn Goldberg / Write Well Me will be doing her own book review.
Pam Archer / I Do Weddings showcased Donna’s guest post about tips for brides to be A-list customers
Judy Davids /Guitarist of the Mydols and author of Rock Star Mommy
Carol Deckert / Run Lancaster

and coming tomorrow if not posted already:

Mary Eileen Williams / Fiesty Side of Fifty
Kirsten Harrell / I Pop In

Happy reading!